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Find help with housing
**The UK Government are changing how you prove your status. The Home Office are not creating new BRP Cards. If you receive a positive decision on your asylum claim, you’ll need an eVisa. You can find information on the RSMP eVisa webpage, or read on for guidance about what to do when you have received a decision from the Home Office**
If you have received a positive decision and you are at risk of homelessness, you can approach the housing team at your Council for help and guidance. You’ll also have a range of other things to consider, such as accessing your eVisa via your UKVI Account, opening a bank account and accessing benefits. You can find some helpful information by visiting our Positive Decisions section.
If you don’t know the name of the Council where you currently live you can Find your local council (www.gov.uk). If your Council is outside of the North West, please contact Migrant Help on 08088 010 503.
If you need further help and support, or you’ve received a negative decision, you can find help in your local area by looking at our Find Services page. You can also find information on what to do if you’ve received a negative decision through our Negative Decision section below.
You can also refer to the “Housing” page in our General Information section.
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Blackburn with Darwen
For housing advice, please visit the homelessness page on the Blackburn with Darwen Council website, where you can complete a referral form.
If you are currently homeless and have no accommodation tonight, please complete the online enquiry and then call us on 01254 585444.
If you are a rough sleeper, you can contact Streetlink on their website.
Blackpool
For housing advice, please visit the homelessness page on the Blackpool Council website.
You can also contact them by phone at 01253 477760.
Their telephone operating hours are:
- 9.00am to 5.00pm Monday, Tuesday and Thursday
- 1.00pm to 5.00pm Wednesday
- 9.00am to 4.30pm Friday
For homelessness emergencies outside these times, please telephone 01253 477600.
Email: [email protected]
Blackpool Advice Service – Housing and Homelessness
Old Foyer Building, Chapel Street, Blackpool, FY1 5DA.
Bolton
For housing advice, please visit the Homelessness page on the Bolton Council website.
If you’re going to become homeless and need some advice and guidance contact Housing Options by phone on 01204 335900 or email [email protected]
Do you need urgent assistance outside of working hours? For help when the office is closed (weekends, bank holidays and evenings), phone 01204 337777.
Bury
For housing advice, please visit the Homelessness page on the Bury Council website.
Are you between 18 and 25 years old? Please call the Young Persons Team between 9am and 4.30pm on 0161 234 1081.
Are you over 25 years old? Please call 0161 253 5678 between 9.00am to 5.00pm, Monday to Friday (except bank holidays) for help and support.
Do you need urgent assistance outside of working hours? For help when the office is closed (weekends, bank holidays and evenings), phone 0161 253 6606.
Burnley
For housing advice, please visit the homelessness page on the Burnley Council website, where you can make an online referral.
For help out of Hours, phone 03330 914 108.
Cheshire East
For housing advice, please see the Homelessness guide on the Cheshire East website.
Main towns: Macclesfield, Congleton, Crewe
If you are homeless or at risk of homelessness: Please call the Homechoice Housing Advice Line, opening times 10.30am-12.30pm and 1.30pm-4.30pm on 0300 123 5017 press option 1 or you can email your query to [email protected].
Do you need emergency homelessness assistance outside of working hours? This is an emergency response only and cases will be contacted on a needs basis: 0300 123 5025.
Cheshire West and Chester
If you are homeless or threatened with homelessness within 56 days and you need assistance from us, you should contact our Housing Options team:
For housing advice, please visit the Homelessness page on the Cheshire West and Chester website.
Telephone – 0808 175 3595 (Monday, Tuesday, Thursday, Friday 9am – 4.30pm) and (Wednesday 1pm – 4.30pm)
Out of Hours telephone – 0300 123 7035
If you or someone you know if sleeping rough, you can contact Forfutures for support and advice – 0808 175 3595 (option 3)
Chorley
For housing advice, please visit the Homelessness page on the Chorley Council website.
To make an appointment for a homeless assessment or to speak to a member of our team please call 01257 515151 or email [email protected] or call into our offices at the Civic Offices, Union Street, Chorley, PR7 1AL.
Assessments will usually take up to 1.5 hours.
Opening hours for advice is 8.45am to 5pm, Monday to Friday (excluding bank holidays).
If you are in need of emergency help outside of these hours, please call the out of hours team on 01257 515142.
Cumberland
For housing advice, please visit Homelessness page on the Cumberland Council website.
If you are homeless now, or in danger of losing your accommodation, contact the Housing Options team on:
Allerdale
Phone: 01900 702660
Email: [email protected]
To contact us out of office hours call 0300 373 3730
Carlisle
Email: [email protected].
You can contact us during normal office hours by calling 01228 817200. Our out of hours contact numbers are 01228 817386 (single women and families) and 01228 817373 (single men).
Copeland
You should contact the team as early as possible, if you are homeless or threatened with homelessness within 56 days. You can contact our team by email at [email protected] or by telephone on 01946 598300.
If you find yourself homeless and needing urgent help outside office hours, please telephone 01946 598300 for their out-of-hours emergency service.
Fylde
For housing advice, please visit the Homelessness page on the Fylde Council website.
If you become homeless outside of their normal opening hours, contact the Emergency Duty Team by telephoning 0333 3204555.
Halton
For housing advice, please visit the Homelessness page on the Halton Council website.
Please contact us on email [email protected] or phone 0151 511 7979 (9am – 5pm Mon to Fri) or 0333 000 4300 outside these hours
Hyndburn
For housing advice, please visit the Homelessness page on the Hyndburn Council website, where you can complete a referral form.
Homelessness and Housing Advice Service:
Email: [email protected]
Telephone us on 01254 388 111 or visit:
Housing Needs Unit, Scaitcliffe House, Ormerod Street, Accrington, BB5 0PF.
Our opening hours are Monday to Friday, 9.00am to 4.30pm.
If you are homeless and need help when the Housing Advice Centre is closed, please ring 01254 356299.